For dental practices · Medical clinics · Multi-location groups
Front-desk overflow, recalls and reschedules — answered in under a second, HIPAA-ready.
Patient calls pile up at opening, at lunch and at closing — exactly when your front desk is busiest. Mercury Call Desk takes the overflow, reschedules, answers insurance and hours questions, works your recall list, and routes anything clinical to a person, with a Business Associate Agreement in place.
The demo line is answered by the Mercury Call Desk AI assistant and says so on every call. Calls may be recorded.
Thanks for calling Harbor Family Dental, this is the AI assistant. How can I help?
I need to move my cleaning on Thursday — something came up at work.
No problem. Can I confirm your date of birth so I pull up the right appointment?
March 3rd, 1988.
Thanks. Thursday at 2:00 with Priya. I have Friday at 9:30 or next Tuesday at 4:15 — either work?
Friday 9:30.
You're set for Friday at 9:30. I'll text the confirmation, and your insurance on file is still active, so nothing else is needed.
~$67k
fully loaded annual cost of one medical secretary
BLS median wage plus employer benefits load
3×
call volume spikes at opening, lunch and closing
Practice call-pattern data — when the desk is busiest
< 1 sec
Mercury Call Desk pick-up time, every line, every hour
Measured across live customer lines
Takes the overflow
Answers the calls your team can't reach at open, lunch and close — no one hears a busy signal.
Reschedules and confirms
Reads the live schedule, moves the appointment, sends the confirmation and reminder texts.
HIPAA-ready, BAA signed
Business Associate Agreement in place; PHI handled on encrypted infrastructure; clinical questions routed to staff.
Connects to Google Calendar · Outlook · GoHighLevel · Zapier · Practice-management systems — see all integrations
Or let it call you
Drop your number. The AI calls you back in about 60 seconds.
This is the same speed-to-lead your customers would get. It will introduce itself, answer your questions, and — if you want — book a time with our team while you're on the line.
Prefer to dial? (949) 775-0451
Front-Desk Audit for practices
See how many patient calls hit voicemail at lunch last week
In 20 minutes we'll look at your call patterns, walk through the HIPAA safeguards and BAA, and show the assistant rescheduling a patient using your own scheduling rules.
- No setup fee, no long-term contract
- Plans, minutes and overage rates published on our pricing page
- Built and supported from Riverside, California
Questions people ask before they call
How do you handle HIPAA?
Mercury Call Desk signs a Business Associate Agreement with your practice, PHI is handled on encrypted infrastructure, and the assistant only collects the identifiers you approve. Clinical questions are always routed to your staff.
Can it work our recall list?
Yes. Give it the list of patients due for hygiene or follow-up and it will call, text, and book them into open slots on the schedule you choose.
Will it sound like a robot?
Call the line and decide for yourself. Responses come back in well under a second, it handles interruptions, and it introduces itself as an AI on every call — callers know what they're talking to and still get what they called for.
What if it doesn't know the answer?
It only speaks from the information you approve during setup. When a question falls outside that, it says so, takes a message or transfers to your team — it never invents a price, a policy or an appointment.
Can it hand off to a real person?
Yes. Warm transfer to any number during the hours you set; outside those hours it books the appointment or takes a detailed message and texts your team the summary.
Is there a contract?
No long-term contract and no setup fee. Plans are month to month; annual billing is available at a lower rate. Every plan includes a set number of minutes with a published overage rate — see the pricing page.