For personal injury · Criminal defense · Family · Immigration
Intake that never sleeps: qualify the caller, screen for conflicts, book the consult.
Urgent matters don't wait for 9 am Monday, and the first firm to answer usually gets the case. Mercury Call Desk runs your intake script by practice area, captures the facts your attorneys need, checks the opposing party against your list and books the consultation — with the summary in your inbox before the caller hangs up.
The demo line is answered by the Mercury Call Desk AI assistant and says so on every call. Calls may be recorded.
Thank you for calling Alvarez & Reed, this is the firm's AI assistant. How can I help you tonight?
My brother was arrested a few hours ago. I don't know what to do.
I'm sorry you're dealing with this. I can get an attorney's attention tonight. Where is he being held, and do you know the charge?
County jail. They said DUI.
Thank you. Can I take his full name and yours, so I can run a quick check and open the file?
Sure — it's Daniel Ortiz. I'm Elena.
Elena, I've flagged this as urgent for the on-call attorney and booked a call with you at 8:00 am. You'll get a text confirmation now, and a call sooner if the attorney is available tonight.
~$81k
fully loaded annual cost of one legal secretary
BLS median wage plus employer benefits load
78%
of buyers go with the first business that responds
Lead-response studies
42+ hrs
average business response time to a new lead
Lead-response studies; MCD responds in under a second
Practice-aware intake scripts
Different questions for PI, criminal, family and immigration — the facts your attorneys want before the first conversation.
Conflict screening on the call
Checks names against your conflict list before proceeding and flags anything for review.
Consults booked, agreements sent
Books into the right attorney's calendar and can send the engagement or contingency agreement for e-signature right after.
Connects to Google Calendar · Outlook · GoHighLevel · Zapier · E-signature — see all integrations
Or let it call you
Drop your number. The AI calls you back in about 60 seconds.
This is the same speed-to-lead your customers would get. It will introduce itself, answer your questions, and — if you want — book a time with our team while you're on the line.
Prefer to dial? (949) 775-0451
Front-Desk Audit for law firms
See your intake handled the way your best paralegal would do it
Bring your intake questions. We'll walk through how the assistant runs them by practice area, how conflicts are handled, and where the summaries land in your practice-management software.
- No setup fee, no long-term contract
- Plans, minutes and overage rates published on our pricing page
- Built and supported from Riverside, California
Questions people ask before they call
Is it appropriate for sensitive matters?
It is calm, discreet and never rushes a caller. It collects only what you tell it to collect, states that it's an AI, and escalates to a person for anything you mark as attorney-only. Recordings and transcripts stay in your account.
Does it integrate with our practice-management software?
Google and Outlook calendars, GoHighLevel and e-signature tools connect directly; most practice-management platforms connect through Zapier or a direct integration on the Pro plan. We confirm your stack before you commit.
Will it sound like a robot?
Call the line and decide for yourself. Responses come back in well under a second, it handles interruptions, and it introduces itself as an AI on every call — callers know what they're talking to and still get what they called for.
What if it doesn't know the answer?
It only speaks from the information you approve during setup. When a question falls outside that, it says so, takes a message or transfers to your team — it never invents a price, a policy or an appointment.
Can it hand off to a real person?
Yes. Warm transfer to any number during the hours you set; outside those hours it books the appointment or takes a detailed message and texts your team the summary.
Is there a contract?
No long-term contract and no setup fee. Plans are month to month; annual billing is available at a lower rate. Every plan includes a set number of minutes with a published overage rate — see the pricing page.