Flat rate vs per seat
Salesforce editions and add-ons are priced per user. Mercury plans are flat monthly rates with unlimited users, so the bill stays predictable.
Mercury vs Salesforce
With Salesforce, voice, dialing, and dispatch are each another per-user license. Mercury includes the phones and AI for a flat rate.
Why Mercury
Why choose Mercury over Salesforce?
Phone system included
Salesforce sells Agentforce Voice, the Sales Dialer, and Field Service as separate add-ons. Mercury includes the AI front desk and dialer on every plan, and dispatch on Agencies.
MCP on every plan
Salesforce's hosted MCP servers need Enterprise Edition or higher. Mercury includes MCP access from Starter up.
Live in days
AI assistants trained on your business, numbers provisioned, CRM configured. No consultants needed to get the basics working.
Side by side
Feature comparison
How Mercury Call Desk stacks up against Salesforce.
| Features |  Salesforce |  |
|---|---|---|
| AI voice agents | Partly, or as an add-on: Agentforce Voice, add-on | Included |
| Outbound dialer | Partly, or as an add-on: Add-on from $5/user/mo | Included: Native, 10 lines per account |
| Dispatch | Partly, or as an add-on: Field Service from $175/user/mo | Included: Agencies and up |
| Usage rebilling for agencies | Not included | Included: Professional and up |
| Unlimited sub-accounts | Not included | Included: Professional and up |
| Published usage rates | Partly, or as an add-on: Flex Credits, no per-minute rate | Included |
| MCP access | Partly, or as an add-on: Enterprise Edition and up | Included |
| Setup fees | Included: None listed; partners typical | Included: None |
| Migration help | Partly, or as an add-on: Via paid partners | Included: Agencies and up |
IncludedPartly, or as an add-onNot included
Salesforce details from public sources, checked October 2026: Small business pricing, Agentforce Voice, Sales add-ons, Field Service pricing, Hosted MCP servers. Pricing and features change; check with Salesforce for current terms.
Salesforce can do almost anything, one per-user license at a time. Mercury is built for businesses that run on the phone: answered calls, worked leads, and dispatched jobs, live in days for a flat monthly rate.
Pricing
Simple math
One flat monthly rate against per-seat, per-agent, and per-product pricing.
Salesforce
From $25/user/mo; voice and dispatch extra
Before the add-ons it takes to match Mercury: AI voice agents, a real dialer, and dispatch.
Mercury Call Desk
- $99/mo Starter, 5 sub-accounts
- $299/mo Professional, unlimited sub-accounts and usage rebilling
- $399/mo Agencies, limited time, dispatch and SaaS resale
Unlimited users and contacts on every plan. No setup fees. Published usage rates. Enterprise custom.
Get Started
Ready to leave Salesforce behind?
Call (949) 775-0451 right now and try to stump the assistant, or schedule a custom demo at a time that works for you.